Announcement of New API Pricing at Bitquery

Dear Bitquery Users,

We want to share with you an update regarding changes to our pricing structure effective from June 2024. This update is designed to better align with the evolving needs of our users and the increasing costs of maintaining state-of-the-art blockchain data services.

Why the Change in Pricing?

Blockchain technology is expanding swiftly, with an increasing number of chains and faster transaction speeds, which have led to significant growth in data volume and complexity. Initially, Bitquery managed only a few terabytes of data and less than 10 chains; today, we process over 2 petabytes of blockchain data and support 40+ blockchains. We now handle millions of API calls and real-time data streams daily.

Despite these developments, our prices have not changed in the last five years. We have absorbed the rising costs of infrastructure and maintenance to ensure your experience remains unaffected. However, to continue providing the quality and reliability you expect, we are introducing a more flexible pricing model.

New Pricing Structure

The new pricing will not be one-size-fits-all but will instead reflect the diverse needs and usage patterns of our customers. It will take into account several factors including:

• The blockchains you access

• Your data stream requirements

• API usage

• Specific use cases

This approach ensures that you only pay for what you truly need and benefit from.

For Our Existing Customers

We value your continued trust and partnership. Therefore, we offer a smooth transition to the new pricing:

• To enjoy uninterrupted service, please switch to the new pricing by October 1, 2024.

• If you have prepaid for services beyond this date, rest assured that your current pricing will be honored until the end of your prepaid term. After this period, the new pricing will apply.

Our Commitment to You

Our team is dedicated to supporting your ventures and ensuring that Bitquery remains a pivotal tool for your business. We believe that this new pricing model will foster a deeper relationship with all our users, tailored to your specific needs.

Questions or Concerns?

We understand that changes can raise questions. Please do not hesitate to contact our sales team at sales@bitquery.io with any inquiries or further clarification. We are here to help and ensure a seamless transition for everyone.

We thank you for your understanding and continued support. Together, we are excited to embark on this new phase of growth and innovation.

Warm regards,

The Bitquery Team

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Frequently Asked Questions about Our New Pricing

What prompted the change to a new pricing model?

We’ve updated our pricing to reflect the growth in blockchain data and the costs associated with providing high-quality, reliable services. This change helps us keep pace with technological advancements and infrastructure needs.

How will the new pricing structure be different from the current one?

The new model is tailored to match the specific needs of our customers based on their usage patterns, such as the type of blockchain data accessed, volume of data streams, API usage, and specific business use cases.

Will there be different pricing tiers?

The new pricing completely depends on your requirements; therefore, we will charge you for whatever you use or plan to use.

How can I find out what my new pricing will be?

You can contact our sales team at sales@bitquery.io for a personalized consultation or book a call using this Calendar

What happens if I’ve already paid for services beyond 1st October 2024?

If you have prepaid for any period extending beyond October 1, 2024, your current pricing will be honored until the end of your prepaid term. After this, the new pricing structure will apply. We will reach out in advance to ensure a smoother transition.

How do I switch to the new pricing?

Existing customers will need to transition to the new pricing by October 1, 2024. You can make this change by contacting our sales team at sales@bitquery.io or through booking a call with a Sales representative.

Can I keep my current pricing?

Due to changes in market conditions and costs, all users must move to the new pricing by October 1, 2024. We appreciate your understanding as we make these necessary adjustments.

What support is available if I have questions or need help transitioning?

Our customer support and sales team can answer any questions or concerns. Please reach out via email at sales@bitquery.io or through our support portal on our website.

Will there be any changes to the services provided under the new pricing model?

The new pricing model will allow us to continue improving and expanding our services. You can expect enhanced features, better data coverage, and improved support as part of our commitment to your business success.

What if I decide the new pricing doesn’t fit my needs?

We encourage you to discuss your specific concerns with our Sales team. We are committed to working with you to find a solution that fits your business requirements.

My problem is not mentioned above; who should I contact about it?

You can send us an email at sales@bitquery.io